Citizen Charter of the Senior Finance Controller (Army)
 
Sl
No

 
Name of Service

 
Provisioning System
 
Required Papers and Receipt
 
Space Deadline for Providing Services Designation, Phone Number
01 Financial advisors and policy-making help :
Serve as the Financial Adviser and Advisor to the Ministry of Defense and the Bangladesh Army on technical matters as the administrative head of the Department of Defense Finance. Formulate the necessary policies of the department.
Sending correspondence, email, and postal mail.
Also send fax on demand fax.



 
Demand for Opinion on the relevant matters through the appropriate authorities.
 
 
SFC (Army) Dhaka Cantonment


 
10
Working
days






 
SFC (Army)
or
Designated Group Officer






 
02 To perform all other duties as assigned by the Government from time to time.



 
Mail / Approval sent by postal mail.




 
Requirement of Bangladesh Army (Army) forces receiving proper authority and services.
 
SFC (Army) Dhaka Cantonment
Immediately
According to the instructions.



 
SFC (Army)
or
Designated Group Officer



 
03 Acceptance of complaints on service charger
 
Complaint box /
Hotline
 
Information Officer
SFC (Army) Dhaka Cantonment
01
Working days
 
DFC (Army)
 
 
04 After receiving the application on the request of the service recipients,
 
 
The information sought after approval of the authority was provided. Supply of information in the context of demand.
 
SFC (Army) Dhaka Cantonment
07
Working days
 
 
 
DFC (Army)
9832804


 
05 Issue of exemption, selection grade, timescale, post, pension and retirement leave etc. in all discipline and corruption matters.


 
On receipt of the demand, information sought after approval of the authority as per the rules was provided.
Supply of information in the context of demand.
 
SFC (Army) Dhaka Cantonment

 
10
Working days
 



 
DFC (Army)




 
 
06 Works related to various meetings including Ministry of Defense, CAG, CGDF, Army.










 
After obtaining the demand, information is given to the authorities seeking approval.








 
Provide information in the context of office orders and requirements.

SFC (Army) Dhaka Cantonment

 
 
 
 
 
 
 
03
Working days apply as per demand in case of emergency

 







 
DFC (Army)
9832804
 
 
 
 
 
 
 
 
 
 
 
 
07 To conduct in-house training activities of the officers / employees in various ministries, training academies and their offices.
Office orders, training programs, requirements.
Information sought after approval of the authority as per the rules was provided.

 
On receipt of the demand.
 
SFC (Army) Dhaka Cantonment


 
According to the training program schedule



 
DFC (Army)
9832804




 
08 Sending activities and responses to audit objections. On receipt of the demand,




 
Information sought after approval of the authority as per the rules was provided.


 
In the context of the demand letter, make progress in resolving audit objections


SFC (Army) Dhaka Cantonment
10
Working days
 




 
DFC (Army)
 9832804





 
09 To undertake pension clearance activities of officers and employees.

 


 
Supply of application information.




 
In the context of the demand letter, the applicable pension according to the pension easing rules.
 
SFC (Army) Dhaka Cantonment
05
Working days
 




 
DFC (Army)
8711035





 
10 Relative calculations for officers and employees, average pay leave and relaxation allowances.



 
Letter of application and demand.




 
Holiday availability certificate in the context of application and demand letter.
 
SFC (Army) Dhaka Cantonment
05
Working days
 



 
DFC (Army)
9832804




 
11 Regarding passport approval of officers and employees and grant of foreign leave of employees.


 
Office orders issued.



 
Holiday Certificate in the context of application and demand letter.
 
SFC (Army) Dhaka Cantonment
05
Working days
 


 
DFC (Army)
9832804



 
12 Work on decisions / opinions on various matters from the army headquarters and control offices, including the Ministry of Defense and the CGDF office.


 
 
 
On receipt of the demand, information sought after approval of the authority as per the rules was provided.


 
Supply of information in the context of demand letter.
 
SFC (Army) Dhaka Cantonment




 
05 Working days
 







 
DFC (Army)
 8714189







 
13
 
 
Work on the preparation and implementation of local audit / inspection programs and SSO review activities received from all Area FC offices.


 
according to the rules
 
Demand letter



 
In terms of demand,
 
SFC (Army) Dhaka Cantonment



 
10
Working days
 




 
DFC (Army)
8711035





 
14 GPF advance, GPF final approval work of officers and employees of this office and subordinate offices



.
Application and Demand Letter




 
Demand letter
 
SFC (Army) Dhaka Cantonment


 
05
Working days
 



 
DFC (Army)
8711035




 
15
 
Work permits for travel allowance bills of officers and employees of these offices and sub-offices.



 
. In terms of demand, according to the rules



 
Demand letter
 
SFC (Army) Dhaka Cantonment


 
05
Working days
 



 
DFC (Army)
8711035



 
16 Updating information on the website.

 
Providing new information.

 
Requirements
 
SFC (Army) Dhaka Cantonment
05
Wking days (Subject to information)
 
DAFC(Army)
9833879

 
17 Internet connection and virus / anti-virus software issues.
 
 
Troubleshooting.


 
Requirements
 
SFC (Army) Dhaka Cantonment
Emergency cases as per the demand
 
 
DAFC (Army)
9833879